Our Customers Say ...

I found this company to be one of the easiest to do business with. My interaction with customer service has been more than pleasant and helpful. They will bend over backwards to make sure that your ... read more

- Josephine S. Atlantic Beach, FL

FREE UPS GROUND SHIPPING ON ORDERS OVER $250!

Important Shipping Information & Frequently Asked Questions

Questions about shipping? We've got answers. Read below for answers to frequently asked questions about shipping fees, delivery time, your order status, and more.

When will my order ship?

For in-stock items, orders usually ship the same business day if ordered before 2pm, unless otherwise stated. If ordered after 2pm, items will ship the next business day. Pre-orders will ship as soon as the item is in stock.

What is my order status?

To keep up with the status of your order, please check your email in-box. You will receive an email notification when your order ships (typically same day if you ordered by 2pm, or the next business day if you placed your order after 2pm). The shipping confirmation email will include information on how to track your shipment.

You can also call or e-mail us for help tracking your order status. Be sure to include your order number when e-mailing.

How long will it take UPS to deliver my order?

Regular UPS Ground in the 48 contiguous United States takes on average 2-5 business days, depending on where you live in relation to our warehouse.

Orders to Hawaii, Alaska and Puerto Rico can take 3-6 business days.

Please note UPS doesn’t consider the day an item ships as day one because the packages are picked up at the end of the day. UPS does not operate weekends and does not count these days in the transit time for either express or ground shipments.

To ensure the fastest delivery possible, please make sure you enter your shipping address correctly during check out. UPS charges a standard, $14 re-route fee to correct for bad address information. If this happens we will notify you and then subsequently seek reimbursement.

For more information about ground transit times in the U.S., please note the UPS Ground Transit Time map:

U.S. UPS Ground Transit Times from our Austin, Texas Warehouse

UPS-Pomona

PLEASE NOTE: Unless otherwise stated on our web site, orders will ship the next business day (M-F) if you place your order before 2pm. Others ship 2-3 business days from the date you place your order. If your order contains a Pre-Ordered or item, your entire order will ship once all items on your order are in stock.

UPS does not operate on Sundays or Holidays (such as Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, New Years Day and others). To view the UPS holiday schedule, click here.

Do you ship to Canada?

Yes, we can ship to Canana. But please be aware there are extra brokerage fees, duties and taxes that may be assessed upon importation of your order. These fees are assessed at time of importation and we have no ability to calculate them ahead of time.

Unfortunately, due to import duties we are also not able to honor free shipping promotions to our Canadian friends.

Transit times vary but do not exceed 14 days.

For more information, Click Here.

What if I need my order immediately?

For U.S. orders, select Next Day Air for fastest delivery. Since orders usually ship the next business day, Next Day Air orders will arrive two business days from the day you place your order. For example, if you order on Tuesday and your order ships on Wednesday, you will receive your order on Thursday. If you must get your order the next day, reply immediately to your order confirmation email, or call our toll free number therein.

Saturday deliveries are available for Next Day Air and 2nd Day Air shipments only (i.e., Saturday deliveries are NOT available for 3-Day Select or Ground.) You must call our office, however, to arrange for a Saturday delivery, otherwise your order will arrive on the next business day.

A minimum UPS Saturday delivery charge of $15.95 will apply. Please note: UPS can only guarantee expedited delivery times in favorable weather conditions. Severe weather conditions can cause delays, and UPS does not offer shipping refunds for delays caused by bad weather. So be sure to shop early!

Will my order be shipped on Saturday, Sunday or holidays?
No, our warehouse is not open weekends or holidays.

Are products guaranteed against defects?

Yes. Gryndo offers a guarantee against manufacturing defects for a period of 30 days from the date of purchase. Some warranties are handled by the product manufacturer, such as MGP Scooters.

If you have an issue with a defective product, call us toll free at 888-785-8518. If your product was manufactured by Madd Gear (MGP), please contact MGP directly as they will be able to handle your issue.

We at Gryndo Scooters do offer a money-back guarantee for defective products. You have 30 days from receipt of your order to make your claim. To make a claim, please contact us by phone or e-mail.

What is your Return Policy for NON-DEFECTIVE Items?

We offer a 30 Day, "no questions asked" Return or Exchange Policy from Gryndoscooters.com - as long as the item is UNUSED or UNDAMAGED. If you don't like it, simply return it for a refund or exchange!

The return or exchange must occur within 30 days from the date of purchase. A 10% restocking fee will be charged and credit will not be issued for the original shipping charge. Additionally, we will deduct the cost of the UPS Ground shipping fee on returned orders that came with free shipping originally.

*Note: Refunds will not be issued for non-defective items that are returned used or damaged during customer assembly.*

How do I return non-defective merchandise?

You can send your return to the address listed below. Please be sure to include a copy of your invoice with your name, address, phone number, and order number. Once your return is received at our location, please allow 3-5 business days for processing. Please don't hesitate to contact us if you have any questions or concerns regarding your return.

Gryndo Scooters
Returns
3727 Drossett Dr.
Austin, TX 78744

Once we receive your unused, non-defective item(s), credit will be issued within 30 days from receipt of the return, less the original shipping charge and a 10% restocking fee. For exchanges of non-defective items, outbound shipping charges for the new item will apply, but no restocking fee. Credits and/or charges will be applied to the credit card used to place the original order.

AN IMPORTANT NOTE ABOUT SAFETY:

Pro Scooters, like any moving vehicle, can cause injury. Exercise caution when riding your product. Pay attention to street signs and be courteous to pedestrians. And by all means, obey the law. Gryndoscooters.com also recommends that you wear proper protection, such as a helmet, elbow pads and knee pads. We cannot guarantee your safety. Your safety is your responsibility and the responsibility of your parents or legal guardian, if you are under 18. By purchasing merchandise, you agree that your safety and the safety of your children is your responsibility and not the responsibility of Gryndo.com, its employees or affiliates.